Schneider Electric launches EcoCare Advanced+ for Electrical Distribution service plan

Schneider Electric, a global provider of digital transformation for energy management and automation, announced the expansion of the EcoCare service plan to provide new levels of customer support with EcoCare Advanced+. 

The company said that the most comprehensive service tier in the EcoCare portfolio, EcoCare Advanced+ for Electrical Distribution, introduces true condition-based maintenance capabilities, including 24/7 remote monitoring, AI-driven insights, and proactive service.

New maintenance strategies for electrical needs

Schneider Electric said EcoCare Advanced+ for Electrical Distribution allows subscribers to move from more reactive to proactive maintenance strategies, supporting safer, more efficient, and sustainable operations.

Maintenance strategies can now be tailored to the specific needs of the subscriber's operation, optimizing equipment lifecycles to increase uptime and extend asset lifespan, while reducing their overall maintenance costs.

"This enhanced tier builds on the foundation of EcoCare and reflects our broader strategy of how we unlock the full potential of our customers' electrical infrastructure - in a way only Schneider Electric can," said Jerome Soltani, senior vice president, services, Schneider Electric. "EcoCare Advanced+ for Electrical Distribution represents the future of customer support. It is a clear example of how we continue to deliver on our promise of empowering businesses to operate smarter, safer and more sustainably."

The company said EcoCare offers next-level support for electrical distribution equipment by providing priority access to services experts, on-site or remotely, combined with advanced analytics and AI, starting from the very first day of installation of low and medium-voltage assets. Schneider Electric said it results in improved electrical distribution equipment's performance, safety, reduced downtime and optimized maintenance strategy.

Schneider Electric released the following details regarding how EcoCare Advanced+ for Electrical Distribution offers a distinctive level of service, emphasizing expedited, priority access to service experts and benefits:

• Predictive & condition-based maintenance: Customer Success Team collaborates with each member to devise a tailored success plan and diligently monitors its progress.
• 24/7 remote monitoring and fault detection: A remote team of experts from the Connected Services Hub supervises electrical asset health status, based on predictive analytics and AI.
• Priority support and accelerated issue resolution: A dedicated Service Level Agreement and upgrade options, ensuring prompt on-site intervention by a highly skilled services team in the event of emergencies.
• Direct access to Schneider Electric: Access to advanced technical support experts during business hours via a hotline or chat.
• Compliance and audit readiness: Support to help protect employees, comply with regulations and optimize operations.
• Included labor and parts Coverage: Financial benefits, including spare parts, labor and travel for on-site intervention, all included.
• Extended warranty: Extension of the standard manufacturer's warranty.

At Automate 2025, Schneider Electric introduced its industrial copilot to boost productivity and enhance workforce efficiency.