Vention
Vention announced the roll-out of 24/7 Remote Support for its platforms at PACK EXPO 2026 in Chicago.
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Vention
Vention announced the roll-out of 24/7 Remote Support for its platforms at PACK EXPO 2026 in Chicago.
Vention announced the launch of 24/7 video-based Remote Support at PACK EXPO 2026 in Chicago.
The company said that the new feature gives manufacturers live access to Vention automation experts at any hour of any day.
Vention is demonstrating the service at its booth during PACK EXPO alongside the Rapid Series Palletizer 3.0 and its connected conveyor ecosystem.
Vention said that the launch completes the company’s approach to palletizing without the what-ifs: proof before purchase with digital twins, expert support after installation, and one platform that adapts as production changes.
“Our customers now have two kinds of expertise working for them at any hour,” said Etienne Lecroix, founder and CEO of Vention. “Vention’s automation experts are available on every shift, and AI agents like MachineAgent help their teams understand and improve performance across every line. Together, they keep production moving long after installation.”
The company said that the new release builds on the Remote Support service it introduced in 2023, connecting manufacturers with automation experts on every shift. When a line stops at 2 a.m., Vention said that an operator can open a live video session from the machine pendant and reach an expert within 10 minutes. The company said that its expert will join with the full context of the machine, including hardware and firmware versions, real-time I/O state and the program running on MachineMotion AI.
The company said that the pendant’s front and back cameras give the expert a clear view of the cell, while HMI screen sharing, voice, and chat keep the operator and expert working side by side. For deeper troubleshooting, Vention said that the operator can grant the expert Remote Access to the pendant, allowing them to adjust or update the machine’s code directly.
Vention said that its support team guides the operator through each step and assigns the right resources to every request, resolving 90% of issues remotely. When on-site presence is needed, the company said that more than 40 of its field experts are ready to deploy, keeping production running at the pace operations demand.
Vention said that MachineAnalytics is now available directly on the pendant, and every palletizer ships with a pre-built palletizing dashboard tracking boxes per minute, OEE, uptime and other key metrics from day one. The company said that the dashboard shows what caused a stop and what could cause the next one, while RemoteView gives plant and engineering teams the same live visibility from anywhere.
Vention said that MachineAgent takes this further, allowing teams to build their own MachineAnalytics templates for the metrics that matter most on a given line. The company said that teams create templates from Copilot or their local IDE, using an AI agent such as Claude Code working with Vention CLI and VDT.
Vention said that MachineAgent for custom MachineAnalytics templates is currently available as a prototype, with its full release planned for Q1 2027.
In addition to the Remote Support release at PACK EXPO, Vention is showcasing its palletizing platforms.
The company said that the Rapid Series Palletizer 3.0 handles unlimited SKUs, with operators creating and managing new products and pallet patterns directly from the pendant. Vention said that the latest Palletizer MachineApp 5.2 and 5.3 releases introduce code injection, enabling advanced users to customize or modify their application after deployment, and extend support to a broader range of Industrial Palletizer configurations.
Vention said that the following applications can all run on a single MachineMotion AI controller and MachineLogic software:
The company said that a new pendant home interface works like a smartphone home screen, letting operators install, switch between and run multiple MachineApps at once, such as a conveyor app alongside the palletizer app.
On the conveyor front, Vention added that its modular conveyor ecosystem connects directly with the palletizer, creating a single, synchronized system from infeed to pallet. The company said that O-Ring and Poly-V roller conveyors and Vention-designed motors - with up to 20 motors per controller over EtherCAT - support product infeed, accumulation and transfer ahead of palletizing, programmed through MachineLogic using code-free tools or Python.
Artificial Intelligence Machine Vision Machine Learning Industrial Automation Collaborative Robots Robot Arm Components Controllers Motion Control Sensors Cameras Software Cloud and Edge Simulation News Press Release Conveyance Conveyors Digital Twin Modular PACK EXPO Palletizing Remote collaboration SKU Vention
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