Roboworx
Roboworx announced a new Robo Server Manager (RSM) at Automate 2025.
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Roboworx
Roboworx announced a new Robo Server Manager (RSM) at Automate 2025.
Robot field service organization Roboworx announced a new software system to optimize robot maintenance at Automate 2025 in Detroit.
The system is called Robo Server Manager (RSM) and the company said it helps robot field service technicians ensure robots and robot fleets operate at peak performance, extend their useful life and deliver on promised ROI.
Roboworx said RSM leverages extensive knowledge of servicing various robots and components across multiple industries to enhance robot field service and ensure customer success.
RSM enables Roboworx robot-expert technicians to provide best practices in servicing robots as well as full customer management visibility into robot service work done at client sites.
The company highlighted the following RSM features:
RSM is included with each Roboworx customer partnership and carries no charge to Roboworx customers and partners.
“RSM’s capabilities help robot OEMs ensure their robots are operating optimally and deliver on promised ROI,” said Jeff Pittelkow, managing director, Roboworx. “In addition, RSM helps end customers maximize the life of their robots and helps robot component manufacturers optimize their components. Combined with Roboworx’s deep technical robotics experience servicing a variety of robots in numerous industries, RMS enables previous unattainable efficiency and effectiveness in ensuring robot up time and operational efficiency.”
Roboworx said RSM has been used and trained over the past 5 years in robot service engagements in the warehouse, cleaning, delivery, food service and security industries. When using the tool for preventative maintenance, Roboworx said it has reduced break/fix calls by up to 93%.
When using the tool for break/fix calls, Roboworx also said has shortened the time for break/fix repairs by up to 50%. In addition, RSM enables Roboworx technicians to enhance customer success by providing best-in class training and best practices to end customers.
“My team has used RSM for several years in engagements across the United States,” said Chris McNelis, VP, operations, Roboworx. “As the complexity and diversity of robotic technology continue to expand, RSM is an invaluable tool to ensure our robot expert technicians consistently and effectively delivery on the latest, best robotic practices.”
Robot OEMs and end customers can contact Roboworx for more information on how Roboworx and RSM can help optimize their robots and automation operations.
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