Relay Robotics Inc. this week released its new hotel service robot, the Relay2. The new robot offers twice the capacity of earlier models at 10 gallons, but retains a sleek design, the company said.
Relay Robotics said it supplies autonomous delivery robots that work with humans safely, securely, reliably, and contact-free. Relay’s robots complement staff across hospitality, healthcare, and commercial real estate. They have completed more than 1,000,000 deliveries worldwide and continue to make hundreds of deliveries a day around the globe.
Relay2 uses proprietary tech to navigate elevators
Relay2 leverages Relay’s proprietary elevator technology to support elevators from the major elevator companies including OTIS, Schindler, TK, Mitsubishi, KONE, and others. This enables Relay2 to navigate throughout a hotel, enabling deliveries from the front desk or kitchen directly to hotel guest rooms within an average time of 4 minutes.
“We're proud of the technology and design advancements we've made in Relay2 by doubling the storage capacity, improving navigation, and enhancing the user experience with a beautiful 8” screen,” said Steve Cousins, Relay Robotics founder and chief technology officer. “We'll continue to build on our proprietary elevator technology and leverage our software platform to make seamless integrations with common apps.”
Relay robots are featured at leading hotels and resorts worldwide, including Hilton, Hyatt, IHG, LUMA, Mandarin Oriental, Marriott, Radisson, Sonesta, and Wyndham and are sold on a monthly subscription basis or RaaS (robots as a service).
What hotels are using the robots?
Relay robots are featured at leading hotels and resorts worldwide, including Hilton, Hyatt, IHG, LUMA, Mandarin Oriental, Marriott, Radisson, Sonesta, and Wyndham and are sold on a monthly subscription basis or RaaS (robots as a service).
“Hôtel Monville has had our Relay robot for several years and we are excited about the newly designed and enhanced Relay2,” said Jean-Cédric Callies, director of sales and marketing, Hôtel Monville, Montreal, Canada. “The multifunctional accessories allow delivery of wine bottles and new items that provides us with a valuable opportunity to integrate additional hotel services, which will delight our guests and create a more memorable experience.”
“We’re excited to introduce Relay2 and bring more value to hotel owners and staff with a larger, more versatile robot and accessories to deliver better guest experiences,” said Michael O’Donnell, Chairman and CEO of Relay Robotics. “Our hotel customers love Relay1 but asked us to make it larger to handle the newer realities of takeout deliveries from companies like UberEats, GrubHub, and DoorDash, and more fully integrate into their hotel operations.”
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