Wynright Corporation, a wholly owned subsidiary of Daifuku Webb and a leading U.S.-based provider of intelligent material handling systems, has announced the migration of 125 Daifuku Webb material handling customers to Wynright’s Client Care Group.
Client Care provides access to parts, support and service solutions, including remote monitoring of equipment performance. The integration of factory automation and distribution automation (FADA) customers who use automated storage and retrieval systems (AS/RS) is part of Daifuku Webb’s post-acquisition strategy. The company acquired Wynright in October 2013.
Client Care encompasses a 24x7x365 support center with proactive monitoring of systems, issues tracking, root cause analysis, reporting and live technical support. “Each day, our executive team is notified of the most urgent client inquiries,” said John Dillon, divisional president of Wynright’s Client Care Group. “Our team will help FADA customers gain the most from their materials handling solutions.”
Wynright offers a variety of material handling solutions, including conveyors and sortation equipment, warehouse software and control systems, robotics, structural solutions (including mezzanines), light and voice directed technologies, and AS/RS.
With the addition of more than 6,000 AS/RS-related replacement parts, Wynright now provides over 24,000 Wynright and Daifuku parts as well as those from a wide array of original equipment manufacturers whose equipment is routinely integrated into material handling systems.