InOrbit Inc., a provider of cloud-based robot operations, or RobOps, software, today announced an expansion to its support packages with the introduction of the Total Support bundle.
The Mountain View, Calif.-based company is offering the enterprise-tier package with the Enterprise Edition of its RobOps platform. It said the bundle is designed to meet the needs of robot developers as well as enterprise companies deploying rapidly growing, multi-site, or multi-vendor robot fleets.
Total Support is suitable for qualified InOrbit users that need the highest level of support and who are looking for a comprehensive way to remotely manage active robot fleets, added the company. It can be especially valuable for those who may have limited experience managing the complexities of a Robot Operations Center (ROC), or who are looking for a scalable, 24x7, fully-managed solution to drive mission-critical robot applications.
InOrbit 'roboteers' provide expertise
With Total Support, customers can enjoy remote incident management and data-driven insights from a team of expert roboteers to optimize robot deployments and deliver improved uptime and performance.
“Some of our customers have already been using Total Support as an early access offering; we're thrilled to now offer it to select customers who are looking to take their robot deployments to the next level,” stated John Simmons, head of product at InOrbit. “Beyond fleet monitoring and incident management, Total Support provides access to InOrbit’s extensive RobOps expertise and accelerates time to value delivered by our platform.
“InOrbit’s roboteer team leverages best practices and operational excellence guidelines developed over thousands of hours of hands-on support across a wide range of robot implementations to ensure smooth operations for Total Support customers,” he said.
“Working with InOrbit and their team allows us to focus our efforts on our unique differentiators,” said Steve Cousins, chief technology oﬃcer at Relay Robotics. “It ensures that we’re always able to provide the best possible experience for our customers, enabling growth opportunities for our sales team.”
Total Support capabilities
Total Support works with InOrbit Enterprise Edition's scalable cloud platform for robot operations with the following:
- 24/7 remote robot support by experienced roboteers
- Comprehensive fleet orchestration
- Timely incident management and response
- Integrations with incident-response tools such as Slack and Zendesk
- Customized reporting and key performance indicators (KPIs)
- Root-cause incident analysis
- Advanced incident optimization
Total Support is available for qualified customers and complements InOrbit’s existing Basic and Premium support tiers. More information about InOrbit robot support services is available at https://www.inorbit.ai/support.