Raymour & Flanigan Partners With Körber Supply Chain to Enhance Customer Experience

The furniture retailer is adopting Körber's technology in its warehouses to better respond to consumer demand.

Korber Supply Chain

Körber Supply Chain offers robots for depalletizing to trays.
Raymour & Flanigan said it is using Korber Supply Chain's warehouse management system to drive efficiency, productivity, and customer satisfaction.

Raymour & Flanigan Furniture and Mattresses yesterday announced that it has partnered with Körber Supply Chain on warehouse improvements to improve order accuracy, speed, and customer fulfillment. The companies said the new technologies will enhance the customer shopping experience.

“At Raymour & Flanigan, we believe our people are our greatest asset, and when we began working with the Körber team, we felt an immediate connection to their core business values and company culture,” stated Bryan Anastasi, vice president of customer care and business solutions at Raymour & Flanigan.

“Körber will help our associates do their jobs even more efficiently, enabling them to spend more time building customer connections,” he added. “We look forward to having Körber as a partner in our future growth journey.”

A family business founded in 1947, Raymour & Flanigan began with one store in Syracuse, N.Y. It has grown to more than 104 showrooms, 36 outlet stores, five clearance centers, a rapidly growing e-commerce business, and 7,000 employees. The Liverpool, N.Y.-based company claimed that it is the largest furniture and mattress retailer in the Northeast and the seventh largest nationwide.

Raymour & Flanigan to strengthen customer support

Raymour & Flanigan said it is known is known for its modern, quality home furnishings and quick delivery offering. To adapt to changing consumer demands and support its next stage of growth, the retailer said it has decided to reduce manual processes and upgrade its technology systems.

The partnership with Körber will help Raymour & Flanigan by providing a modern warehouse management system (WMS) and software to support its customers' shopping journeys, said the companies.

“As customer expectations grow, digitized warehouse functions become key to achieving these goals,” said Richard Stewart, vice president of software for the Americas at Körber Business Area Supply Chain. “Körber's WMS products make this possible, encompassing the unique needs of small businesses, global enterprises, and third-party logistics providers.”

“All of our customers need seamless support when it comes to delivering on their brand promises, especially in the furniture retailing industry, where timeliness and accuracy are paramount,” he said. “After all, they are handling products that set the stage for memories that will last for generations.”

Market analysis firm Gartner Inc. listed Körber as a “Leader” in the 2022 “Gartner Magic Quadrant for WMS” report.

Raymour & Flanigan and Korber Supply Chain

Raymour & Flanigan is working with Körber to reduce manual processes in its warehouses and improve the customer experience. Source: Raymour & Flanigan

Körber Supply Chain offers end-to-end technologies

Structural trends and market forces, including e-commerce, multi-channel, and micro-fulfilment, are amplifying the need for digital solutions to handle increased volume and overcome greater supply chain complexity, said Körber Suply Chain.

Körber Business Area Supply Chain is a unit of Hamburg, Germany-based Körber, which has about 12,000 employees and more than 100 locations worldwide. It said its portfolio includes robotics and automation, mail and parcel systems, software, voice and vision technology, and materials handling systems – plus the expertise to tie it all together.

For instance, the company said it can combine the K.Motion WMS with autonomous mobile robotics (AMRs), the K.Motion Warehouse Control System (WCS), K.Sight CLASS for warehouse design and simulation, and other systems. This gives businesses have the technology “to revolutionize the end-to-end supply chain—from source to doorstep delivery,” said Körber.

Also this week, Körber said it has developed Downstream, “a total solution to manage the sorting of products from pallets to trays.” The system can sort up to 2,400 items per hour, with sorted packages being redistributed and loaded onto a tray with one to six items on each tray. Körber said Downstream builds on its “digital enablement” goals.

With the K.Handle Layer Picker from Körber, a warehouse operator can create multilayered rainbow pallets by robotically picking layers from single SKU pallets.

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Korber Supply Chain

Körber Supply Chain offers robots for depalletizing to trays.

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