Robots and ChatGPT Can Help Tackle Loneliness, Observes Investor
Advances in AI, social robots, and human-machine interaction could help improve senior care.
ElliQ is an example of how AI and robotics can be designed to help people.
Robots and ChatGPT are getting a lot of hype, but they could actually improve the lives of older adults, notes ff Venture Capital's Oliver Mitchell.
Oliver Mitchell, ff Venture Capital
· September 6, 2023
As the last days of summer pass, one is wistful of the time spent with loved ones sitting on the beach, traveling on the road, or just sharing a refreshing ice cream cone. However, for many Americans, such emotional connections are rare, leading to high suicide rates and physical illness.
In a recent study by the surgeon general, more than half of the adults in the U.S. experience loneliness, with only 39% reporting feeling “very connected to others.” As Dr. Vivek H. Murthy stated:
“Loneliness is far more than just a bad feeling—it harms both individual and societal health. It is associated with a greater risk of cardiovascular disease, dementia, stroke, depression, anxiety, and premature death. The mortality impact of being socially disconnected is similar to that caused by smoking up to 15 cigarettes a day and even greater than that associated with obesity and physical inactivity.”
In dollar terms, this epidemic accounts for close to $7 billion of Medicare spending annually, on top of $154 billion of yearly worker absenteeism.
AI as a helpful friend
As a venture capitalist, I have seen a growing number of pitch decks for conversational artificial intelligence in place of organic companions.
One of the best illustrations of how AI-enabled chatbots are entering human relationships was from The New York Times reporter Erin Griffin, who spent five days testing the AI buddy Pi. Near the end of her article, Griffin stated:
“It wasn’t until Monday morning, after hours of intermittent chatting throughout the weekend, that I had my ‘aha’ moment with Pi. I was feeling overwhelmed with work and unsure of how to structure my day, a recurring hangup that often prevents me from getting started. ‘Good morning,’ I typed into the app. ‘I don’t have enough time to do everything I need to do today!’ With a level of enthusiasm only a robot could muster before coffee, Pi pushed me to break down my to-do list to create a realistic plan. Like much of the bot’s advice, it was obvious and simple, the kind of thing you would read in a self-help article by a productivity guru. But it was tailored specifically to me — and it worked.”
As the reporter reflected on her weekend with the bot, she commented further, “I could have dumped my stress on a family member or texted a friend. But they are busy with their own lives and, well, they have heard this before. Pi, on the other hand, has infinite time and patience, plus a bottomless well of encouraging affirmations and detailed advice.”
An example of AI chat. Click on image to enlarge. Source: Xiang Qi, Bei Wu, Neurology Live
Aging demographic can benefit from ChatGPT
In a population health study cited by Surgeon General Murthy, the demographic that is most isolated in America is people over the age of 65. This is also the group that is most affected by physical and cognitive decline due to loneliness.
Doctors Xiang Qi and Bei Wu presented to Neurology Live a survey of the benefits of AI in their June paper, “ChatGPT: A Promising Tool to Combat Social Isolation and Loneliness in Older Adults With Mild Cognitive Impairment.
“ChatGPT can provide emotional support by offering a nonjudgmental space for individuals to express their thoughts and feelings” said the researchers. “This can help alleviate loneliness and provide a sense of connection, which is crucial for well-being.”
They also cited ancillary uses, saying, “ChatGPT can also assist with daily tasks and routines. By offering reminders for appointments, medications, and other daily tasks, this AI model can help older adults with MCI (mild cognitive impairment) maintain a sense of independence and control over their lives.”
The problem with ChatGPT for geriatric-plus populations is the form factors, as most seniors are not the most tech-savvy. This is an opportunity for roboticists.
Intuition Robotics gets funding for the future
Last week, Intuition Robotics announced that it scored $25 million of additional financing to expand its “AI care companions” to more senior households. While its core product, ElliQ, does not move, its engagement offers the first glimpse of the benefits of social robots en masse.
I spoke with Dor Skuler, founder and CEO of Intuition Robotics, and he shared his vision of the future.
“At this time, we don’t have plans to add legs or wheels to ElliQ, but we are always looking to add new activities or conversational features that can benefit the users,” said Skuler. “Our goal is to continue getting ElliQ into as many homes as possible to spread its benefits to even more older adults.”
“We plan to create more partnerships with governments and aging agencies and are developing more partnerships within the healthcare industry,” he added. “With this new funding, we will capitalize on our strong pipeline and fund the growth of our go-to-market activities.”
Intelligent design for ElliQ
Unlike the stuffed animal executions of Paro and Tombot, ElliQ looks like an attractive home furnishing (and it won the 2003 International Design Award). According to Skuler, this was very intentional.
“We placed very high importance on the design of ElliQ to make it as easy as possible to use,” he explained. “We also knew we older adults needed technology that celebrated them and the aging process rather than focusing on disabilities and what they may no longer be able to do by themselves.”
At the same time, the product underwent a rigorous testing and development stage that put its customer at the center of the process, said Skuler.
“We designed ElliQ with the goal of helping seniors who are aging in place at home combat loneliness and social isolation. This group of seniors who participated in the development and beta testing helped us to shape and improve ElliQ, ensuring it had the right personality, character, mannerisms, and other modalities of interaction—like movement, conversation design, LEDs, and on-screen visuals—to form meaningful bonds with real people.”
Skuler further observed in the testing with hundreds of seniors, “we’ve witnessed older adults forming an actual relationship with ElliQ, closer to how one would see a roommate rather than a smart appliance.”
The results since deploying in homes throughout New York have been astounding in keeping older populations more socially and mentally engaged.
“In May 2022, we announced a partnership with the New York State Office for the Aging to bring more than 800 ElliQ units to seniors across New York State at no cost to the end users,” Skuler said. “Just a few weeks ago, we announced a renewal of that partnership and the amazing results we’ve seen so far including a 95% reduction in loneliness and great improvement in well-being among older adults using the platform.”
“ElliQ users throughout New York have demonstrated exceptionally high levels of engagement consistently over time, interacting with their ElliQ over 30 times per day, six days a week,” he added. “More than 75% of these interactions are related to improving older adults’ social, physical, and mental well-being.”
Social robots and ChatGPT face skepticism
To cynics, ElliQ might look like an Alexa knockoff leading them to question why couldn’t the FAANG companies cannibalize the startup.
“Alexa and other digital assistant technology were designed with the masses in mind or for younger end users,” replied Skuler. “They also focus mainly on reactive AI, meaning they do not provide suggestions or talk with users unless prompted. ElliQ is designed to engage users over time, using a proactive approach to engagement. Its proactive suggestions and conversational capabilities foster a deep relationship with the user.”
“Moreover, ElliQ’s integration of generative AI and large language models [LLMs] enables rich and continuous conversational experiences, allowing for more contextual, personalized, and goal-driven interactions,” he noted. “These capabilities and unique features such as drinking coffee with ElliQ in cafes around the world or visiting a virtual art museum, bring ElliQ and the user close together, creating trust that allows ElliQ to motivate the older adult to lead a more healthy and engaged lifestyle.”
While robots such as ElliQ and OpenAI’s ChatGPT have shown promise in treating mental illness, some health professionals are still not convinced. At MIT, professor and psychologist Sherry Turkle said she worried that the interactions of machines “push us along a road where we’re encouraged to forget what makes people special.”
“The performance of empathy is not empathy,” Turkle said. “The area of companion, lover therapist, best friend is really one of the few areas where people need people.”
About the author
Oliver Mitchell is a partner at ff Venture Capital. His areas of focus are drones, robotics, and applied AI. Mitchell is also an adjunct professor at Yeshiva University. This column is reposted with permission.
Dr. Sherry Turkle, MIT professor and founding director of the MIT Initiative on Technology and Self, discusses how digital communication has affected our ability to talk to each other, how conversation itself changed in the digital age, why she thinks social media is an “anti-empathy machine” and her advice on how to reclaim space for conversation in our lives.
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ElliQ is an example of how AI and robotics can be designed to help people.