Diligent Robotics humanoid MMR performs one million deliveries

General purpose healthcare robotics and embodied AI provider Diligent Robotics recently announced it has surpassed 1 million deliveries across its fleet of Moxi robots.

Diligent said this accomplishment underscores its ability to develop and deploy robotic systems that can improve hospital workflows.

“This milestone is a testament to Diligent Robotics’ leadership in healthcare automation and our commitment to delivering impactful solutions that support clinical teams,” said Andrea Thomaz, Diligent Robotics CEO and co-founder. “While many companies talk about integrating robotics into healthcare, we’ve been successfully doing it since 2020. Moxi’s achievements showcase the transformative power of embodied AI in addressing real-world challenges.”

Diligent’s Moxi is a mobile manipulation robot (MMR), combining an autonomous mobile robot (AMR) base with a humanoid form-factor top equipped with a robot arm.

Humanoid robot assistants deliver to lab, restock hospital units

Founded in 2017, Austin, Texas-based Diligent Robotics creates humanoid robot assistants, which can help people focus on their work by accomplishing tedious tasks.

The company’s Moxi hospital robot assistant can help clinical staff with routine, non-patient-facing tasks. Diligent said deploying Moxi can provide staff with more time for patient care, and save money for hospitals by reducing turnover costs, alleviating workforce shortages, and combating clinician burnout.

Moxi has been successfully deployed across several U.S. healthcare systems. The MMR can complete tasks such as gathering supplies and delivering them to patient rooms, delivering samples to the laboratory, and retrieving items from central supply to restock nursing units.

Since its inception, Diligent has been providing healthcare automation with its Moxi humanoid form-factor MMRs actively operating in complex, real-world environments like hospitals.

Alongside this delivery milestone, Diligent and Moxi have:

• Saved nurses and other clinical staff over 1.5 billion steps, allowing them to remain in their units and closer to their patients.
• Saved clinical staff over 575,000 hours of labor, giving them back time to focus on being at the bedside.
• Surpassed 125,000 autonomous elevator rides, highlighting the complex nature of autonomous operations in real-world environments, especially in a busy hospital.
• Currently partnered with 23 healthcare systems, representing 31 hospital-level partnerships and growing nationwide. Customers range from multi-hospital health systems to small community hospitals in rural areas.

Cobots become valued team players in healthcare

Moxi can seamlessly integrate into hospital workflows, handling routine tasks such as delivering supplies, lab specimens, and medications. With an average task time of 20-26 minutes, Diligent said Moxi can help ensure consistent and reliable delivery while streamlining hospital operations.

“One of the things I noticed when shadowing nurses during their day-to-day work is how often they get pulled away from patient care to go and run tasks, to go and get things,” said Trish Fairbanks, Endeavor Health chief nursing officer. “This is a huge dissatisfier for nurses. They like to be with their patients, and Moxi doing the running around for them is just super cool.”

Diligent said Moxi’s success is an indicator of the growing role of humanoid cobots in healthcare. This shift highlights the growing recognition of robotics as a component in addressing the complex challenges of modern healthcare, transforming how care is delivered and managed.

“It’s been incredible to see how perceptions of Moxi have evolved over time,” Thomaz said. “Initially, there were natural concerns about how this technology might replace jobs or operate efficiently in a busy hospital. Now, Moxi has become an indispensable part of the team, taking on routine tasks that allow staff to focus on patient care.”

Machine learning promotes positive human-robot interactions

With its ability to navigate complex environments and learn from data, Diligent said Moxi continues to redefine what is possible in hospital settings.

“Watching clinical teams interact with Moxi as if it’s a real member of the team - saying good morning, giving it high-fives, and even naming it ‘Employee of the Week’ - has been one of the most rewarding human-robot interactions I’ve seen in my career,” she added. “Seeing Moxi become such a valued part of healthcare teams reaffirms our mission to create technology that truly supports people in meaningful ways.”

As Diligent Robotics enters 2025, the company remains committed to pushing the boundaries of what embodied AI, social intelligence, and humanoid robots can achieve.

Behind the scenes, the company analyzes multiple terabytes of performance data collected weekly from its MMR fleet to drive continuous innovation. Diligent combines AI models with real-world feedback to refine Moxi’s capabilities and accelerate the development of new product iterations.