Seegrid Launches Online Help Center for Mobile Robot Support

Mobile robot maker Seegrid Corp. this week announced the launch of its new online help center.

The Pittsburgh-based company said the Seegrid Help Center gives its customers access to specialized insights, product information, and mobile automation use cases curated by its engineering, service, and support teams.

"Our robots and software are proven, having safely driven more than seven million autonomous miles while moving billions of pounds of materials in our customers’ highly dynamic, complex industrial environments,” said Jim Rock, CEO of Seegrid. “Every autonomous mile and pound moved represents real-world knowledge and expertise, making Seegrid uniquely capable of helping our customers succeed with mobile automation."

Online help center provides 24-hour support

The company said the help center complements its robust training, service, and support offerings. The online platform offers a personalized experience for end-users and is available 24/7, providing the ability to self-serve on a wide variety of topics and categories, including autonomous mobile robot (AMR) models, to support, optimize, and advance the use of their Seegrid systems.

“Our customers are always looking to stay ahead and safely raise productivity levels, and we are committed to enabling our customers to achieve these goals with automation,” said Rock. “Now, our customers can leverage Seegrid automation solutions for the competitive advantage while also funneling our extensive, collective expertise across entire networks of operators.”

Seegrid said the help center will help customers answer both simple and complex questions. It said it offers its customers a full-service support experience throughout the entire automation journey, from initial evaluation and solution recommendation to ongoing analysis and consultation of automation performance post deployment.

Seegrid receives recognition

Seegrid recently received recognition for its industry excellence and best practices, being named a technology innovation leader by Frost & Sullivan, the No. 1 AMR provider in the U.S. by Interact Analysis, and the No. 4 most innovative robotics company in the world by Fast Company.